{"product_id":"digital-screens-5-year-extended-warranty","title":"Digital Screens 5 Year Extended Warranty","description":"\u003ch1\u003eUpgrade to a 5yr Warranty (UK Mainland)\u003c\/h1\u003e\n\u003cul\u003e\n\u003cli\u003eCovers hardware failure but excludes accidental damage or user error.\u003c\/li\u003e\n\u003cli\u003eFree lifetime telephone and email technical support.\u003c\/li\u003e\n\u003cli\u003e14 day returns policy.\u003c\/li\u003e\n\u003cli\u003eAll standard product ranges are supplied with a 3 year warranty, commencing from the date of invoice. Bespoke hardware products are also supplied with a 3 year warranty from the date of invoice, unless otherwise specified and agreed upon at the point of purchase.\u003c\/li\u003e\n\u003cli\u003eAny warranty extension needs to be completed at point of order and should be clearly noted on the sales invoice.\u003c\/li\u003e\n\u003cli\u003eAny suspected hardware failure should be reported to Store Fittings Direct first. Store Fittings Direct will then provide telephone and\/or email technical support to determine hardware failure; hardware failure must be confirmed by Store Fittings Direct.\u003c\/li\u003e\n\u003cli\u003eAll screen sizes below 55”, as well as media players, are covered by a swap-out warranty. There may be some situations (such as not having a particular model in stock) where an advanced replacement product cannot be supplied, in these cases a collection, repair and return service will be implemented. Screens 55” and above, as well as freestanding models (“L” and “OT” ranges only, excluding “LUHB”, “LHDS”, \"LUDS\", “TAO”, “AB” and “OAB” ranges) are covered by an on-site service.\u003c\/li\u003e\n\u003cli\u003eOnce hardware failure has been determined by Store Fittings Direct over the phone or on email the screen should be repackaged using the original packaging material and method (including bespoke pallet where necessary). At this point Store Fittings Direct, at their discretion, will take one of the following actions:\u003c\/li\u003e\n\u003cli\u003eAn advanced replacement product will be sent out by courier service. The product should be swapped-out by the customer and the faulty unit repackaged using the packaging from the replacement unit. Once confirmation has been received from the customer courier collection will be arranged by Store Fittings Direct, or\u003c\/li\u003e\n\u003cli\u003eThe faulty screen should be repackaged using the original packaging. Store Fittings Direct will then arrange for collection of the faulty product by a courier service. Once the product is back with Store Fittings Direct it will either be repaired or replaced with a comparable unit and sent back to the customer by courier.\u003c\/li\u003e\n\u003cli\u003eAll deliveries and collections will be at the cost of Store Fittings Direct.\u003c\/li\u003e\n\u003cli\u003eIf the product is not packaged correctly no liability will be taken by Store Fittings Direct if the product is damaged during transit.\u003c\/li\u003e\n\u003cli\u003eIf the product is returned in full working order no liability will be taken by Store Fittings Direct and any costs incurred will be passed on to the customer.\u003c\/li\u003e\n\u003cli\u003eFor on-site service the product must be in a location accessible to our technician(s) and in no circumstances would Store Fittings Direct staff be expected to remove screens or disassemble non-standard installations or constructions or be expected to work above ground level.\u003c\/li\u003e\n\u003cli\u003eWhere no genuine hardware failure has occurred a call out charge of at least £250 (+VAT) is payable for each visit.\u003c\/li\u003e\n\u003cli\u003eFor customised, bespoke or out of stock items the turnaround period is dependent upon factors such as, but not limited to, availability, production and shipping.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf a CMS licence is purchased with a product this is not transferable to any other products. If a product with a valid CMS licence suffers a hardware failure during its warranty period and a replacement product is required then Store Fittings Direct will transfer the CMS licence in this case.\u003c\/li\u003e\n\u003cli\u003eFor displays installed in windows, the panel surface must be positioned at a minimum distance of 100mm from the inner side of the window—this is a strict requirement and non-compliance will result in user damage that is not covered under warranty. Additionally, the unit must be at least 50mm from the wall behind it. However, Store Fittings Direct strongly recommends a larger gap of 200mm between the front of the display and the window, along with a minimum of 70mm between the rear of the screen and the wall, to ensure proper air circulation. Failure to adhere to these requirements will lead to overheating and performance issues, which will not be eligible for warranty claims.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eThis warranty covers hardware failure and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery or installation; integration into an enclosure or kiosk with insufficient air flow or ventilation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other aspects of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Store Fittings Direct, or which damage this product or result in service problems; incorrect electrical voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions; product removal or reinstallation; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; reduced screen brightness related to normal aging, burned-in images, mura (including backlight bleed), blackening and defective pixels within the panel manufacturers accepted tolerance.\u003c\/p\u003e\n\u003cp\u003eSku : 43364467\u003c\/p\u003e","brand":"James Hogg Digital","offers":[{"title":"Default Title","offer_id":57319611793791,"sku":"SFD26-5EXTWARRANTY","price":700.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0936\/0205\/4527\/files\/Digital-Screens-5-Year-Extended-Warranty-Store-Fittings-Direct-70571866816895.png?v=1778830245","url":"https:\/\/storefittingsdirect.co.uk\/products\/digital-screens-5-year-extended-warranty","provider":"Store Fittings Direct","version":"1.0","type":"link"}