CUSTOMER FLOW MANAGEMENT
“Unexplained delays negatively affect the perception of customer service. Our expertise in flow management will help you to optimise your Queue Management system, which can reduce walkaways by more than 95%” Store Fittings Direct are experts in customer guidance, including Queue Management, In-Queue Merchandising and Electronic Guidance such as Call Forward systems. We offer a comprehensive range of systems and ancillary equipment to help drive customer throughout, increase flow efficiencies, and maximise impulse sales opportunities.
OPTIMISING YOUR QUEUING PROCESS
When done correctly, you can move your customers more quickly and efficiently and leave them with a positive memory of dealing with you. A small sample of what we consider to optimise your queuing process is:
- Customer wayfinding from entrance to exit
- Optimum size of queue
- Optimum style of queue system
- Size of peak and off-peak footfalls
- Prioritisation of impulse SKUs within the queue
- Length of wait time versus service time
- Style of payment
- Operational efficiency
We can provide you with simple advice on the equipment and configuration that best serves your profitability and your customers experience.
Retractable Barriers
With our range of great value queue barriers you know that your brand will be represented in a professional and safe way
Safety First!
We use our 2.3m webbing cassette with braking system to prevent “whip back” providing a safe and robust queue solution. We also design the posts with a low centre of Gravity to allow the posts to lean over, all the way to 36° before it will start to tip. Handy when you have people with luggage or large shopping bags moving though a queue! Understanding the feelings and attitudes of people during the final phase of the customer journey and implementing an appropriate queue solution will prevent stress points. Satisfied customers will be more likely to complete their transactions and to return to your store.
