Queue Management
Part of customer flow manage
We are experts in customer guidance, including Queue Management, In-Queue Merchandising and Electronic Guidance such as Call Forward systems.
We offer a comprehensive range of systems and ancillary equipment to help drive customer throughput, increase flow efficiencies, and maximise impulse sales opportunities.
Optimising Queue Management Process
When done correctly, you can move your customers more quickly and efficiently and leave them with a positive memory of dealing with you. A small sample of what we consider to optimise your queuing process is:
- Customer wayfinding from entrance to exit
- Optimum size of queue
- Optimum style of queue system
- Size of peak and off peak footfalls
- Prioritisation of impulse SKUs within the queue
- Length of wait time versus service time
- Style of payment
- Operational efficiency
We can provide you with simple advice on the equipment and configuration that best serves your profitability and your customers experience.