CHF SOLUTIONS LTD T/A STORE FITTINGS DIRECT

Last updated: February 2026

Company Details:

CHF Solutions Ltd, Company No: 12316756, VAT No: 337339585 Unit 8a, Middle Enterprise Road, Enterprise Village, Old Dalby Trading Estate, Old Dalby, Leicestershire, LE14 3BU Email: sales@storefittingsdirect.co.uk | Tel: 0116 318 4182 Website: www.storefittingsdirect.co.uk

These Terms and Conditions apply to all sales made by CHF Solutions Ltd, trading as Store Fittings Direct, including purchases via our website, by telephone, email, and in person. They apply to both Business Customers (B2B) and Consumers (B2C).

We have written these Terms clearly and fairly to explain how orders are placed, how pricing and delivery work, what happens if something goes wrong, and how returns, cancellations, and warranties are handled. Please read them carefully before placing an order.

1. WEBSITE USE & ACCOUNT TERMS

1.1 Use of our website constitutes acceptance of these Terms. Users must be 18 years or older and may need to provide identification.

1.2 By registering or submitting material on our website, you agree to these Terms, including our Privacy and Cookies Policy.

1.3 Users must not misuse the website, including but not limited to: malware, scraping, unauthorized access, or misuse of data.

1.4 Accounts: Users are responsible for keeping passwords confidential and for all activity on their account.

1.5 The Company may suspend, cancel, or modify accounts or access to the website at its discretion.

2. INTELLECTUAL PROPERTY

2.1 All website content, materials, and software are owned or licensed by us. You may view, download, or print for personal or business use only.

2.2 Users must not copy, republish, sell, or commercially exploit any website material without permission.

3. BASIS OF SALE & ORDERS

3.1 All orders, whether via website, phone, email, or in person, constitute offers to purchase. Orders are accepted only when confirmed in writing or via dispatch of Goods.

3.2 No representations by our employees or agents are binding unless confirmed in writing.

3.3 The Buyer is responsible for the accuracy of orders, including specifications, quantities, and descriptions.

3.4 The Company reserves the right to modify specifications to comply with legal requirements or where changes do not materially affect quality or performance.

3.5 Cancellation of accepted orders requires written consent and may incur full indemnity for costs, including loss of profit, labour, materials, or other expenses.

3.6 Quotes issued via the website or in writing are valid for 14 days from the date of issue, unless otherwise stated.

4. PRICING, PAYMENT, SALES & PROMOTIONS

4.1 All prices are in GBP and exclusive of VAT unless stated otherwise. VAT, delivery, packaging, insurance, and optional services will be added at checkout or on your quotation.

4.2 Website Pricing: Online prices may change at any time without notice. The price paid at checkout is final.

4.3 Quotations: Official quotations issued via our website or in writing are valid for 14 days from the date of issue unless otherwise stated.

4.4 Sales & Promotions: Sales, promotions, discounts, or special offers may be run from time to time. Prices published during promotions cannot be applied retrospectively to existing or pending orders. Promotions may be amended or withdrawn at any time without notice.

4.5 Pricing Errors: If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund.

4.6 Price Adjustments: We may adjust prices prior to dispatch where costs increase due to factors beyond our control, including supplier pricing, materials, labour, shipping, fuel, duties, or currency fluctuations.

4.7 Payment Terms: Payment must be made in full in cleared funds as stated at checkout or on invoice. Dispatch will be withheld until payment is received. Credit accounts, finance options, or third-party payments are subject to separate terms communicated at the time of order.

5. DELIVERY

5.1 Delivery may be via pallet or parcel courier. Delivery dates and lead times are estimates only.

5.2 Requests for specific dates/times may incur fees but are not guaranteed.

5.3 Re-delivery due to customer absence, site refusal, or similar circumstances incurs additional charges.

5.4 We may delay delivery without liability for factors beyond our control, including but not limited to supplier delays, courier capacity, staffing shortages, or transport disruption.

5.5 Risk passes to the Buyer upon collection or delivery.

5.6 On Delivery - All goods must be inspected before signing for, as signature confirms the goods were received in perfect condition. We will not be held responsible for ANY damages once the goods have been accepted in good condition. 
In instances where the goods cannot be inspected, the packaging must be checked for any signs of damage. If there are any signs* of damage to the outer packaging the delivery MUST be signed for as DAMAGED (even, if this may not be the case).    
*Signs of damage include but not limited to, scuffs, tears, dents, open parcels or clear visual of the product through the packaging. 
In instances where the goods cannot be inspected or the packaging cannot be checked, the delivery MUST be signed for as damaged (even, if this may not be the case). 

5.7 For partial or backorders, delivery may occur in multiple consignments. Each dispatch forms part of the contract.
5.8 All bespoke and made-to-order products are subject to chargeable delivery unless otherwise stated in the order confirmation. 

6. RETURNS, CANCELLATIONS & EXCHANGES

Further details can here be found in our returns policy

6.1 Consumer Cancellation Rights (CCR) Consumers purchasing at a distance may cancel within 14 days from order placement by written notice to sales@storefittingsdirect.co.uk.

This right does not apply to:

• Made-to-order items

• Bespoke or customised products

• Any product clearly identified as non-returnable on the product page

Refunds for valid cancellations will be processed within 5 working days to the original payment method. Finance or third-party payment methods may have alternative arrangements.

Orders that have been dispatched fall under the standard Returns procedure.

6.2 Faulty, Damaged or Incorrect Goods Issues must be reported within 24 hours of delivery, due to the nature of our products. Claims

outside this timeframe may not be accepted.

6.3 Business Returns

Stock items may be returned only with prior written authorisation. Returns are at the Buyer’s cost and must be sent using a tracked and insured service. A restocking fee up to 30% may apply.

Made-to-order, bespoke, customised items, or products highlighted as non-returnable in the product specifications are non-returnable and non-refundable.

6.4 Exchanges

Exchanges are offered at our discretion and are not guaranteed. Where approved, an administration fee of £20 plus product/shipping costs applies.

6.5 Inspection Requirement

All goods, including non-returnable bespoke or made-to-order items, must be inspected immediately upon delivery and prior to installation or use. Photographic evidence, delivery notes, or other supporting information may be required before any remedy is authorised.

6.6 Bespoke & Made-to-Order Products

Additional terms apply to bespoke, made-to-order, and customised products as set out in our Bespoke & Made-to-Order Policy. (See Below)

7. WARRANTIES & LIABILITY

7.1 Goods are supplied with any manufacturer warranties. Nothing in these Terms limits or excludes consumer statutory rights under the Consumer Rights Act 2015.

7.2 No liability for defects arising from buyer-provided specifications, misuse, alteration, fair wear, or non-payment.

7.3 Total liability is limited to the price paid for the Goods or Services. The Company is not liable for indirect, consequential, or loss of profit claims, except where legally unavoidable (including death, personal injury, fraud, or liability under the Consumer Protection Act 1987).

7.4 For repaired or replacement products, the same warranties and limitations apply.

8. INSOLVENCY & OWNERSHIP OF GOODS

8.1 Title remains with CHF Solutions Ltd until full payment in cleared funds. Buyers hold Goods as bailee and fiduciary agent.

8.2 Where legally permissible, title also remains with CHF Solutions Ltd if Goods are resold to a third party until payment is received in full.

8.3 In the event of insolvency, bankruptcy, administration, liquidation, or cessation of business by the Buyer, we may suspend or cancel orders and demand immediate payment for supplied Goods.

9. VARIATION OF TERMS

9.1 We may amend these Terms at any time. Updates apply to all new orders.

9.2 Changes affecting outstanding orders will be notified where legally required.

10. FORCE MAJEURE, DATA PROTECTION, ASSIGNMENT & THIRD PARTY RIGHTS

Force Majeure

10.1 We are not liable for failure or delay caused by events outside our reasonable control, including acts of God, fire, flood, extreme weather, war, terrorism, civil unrest, strikes, pandemics, supplier failure, or transport/network disruptions.

10.2 We will use reasonable efforts to resume performance and keep customers informed of affected orders.

Data Protection (GDPR)

10.3 Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.

10.4 Data is used only for order fulfilment, customer service, legal obligations, and, where consent is given, marketing communications.

10.5 We do not sell or misuse customer data. Full details are in our Privacy Policy.

Assignment & Third Party Rights

10.6 We may assign, transfer, subcontract, or otherwise deal with rights and obligations under these Terms.

10.7 No third party has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

11. GOVERNING LAW & JURISDICTION

11.1 These Terms and any disputes arising from them are governed by English law.

11.2 The courts of England and Wales have exclusive jurisdiction.

12. WEBSITE SPECIFIC TERMS

12.1 Users must be 18+ and provide verification.

12.2 Use of the website constitutes consent to our cookies policy.

12.3 Users are responsible for keeping passwords confidential.

12.4 Users must not misuse the website or collected data.

12.5 We may alter, suspend, or stop website services without compensation.

13. ENTIRE AGREEMENT

13.1 These Terms, together with our Privacy and Cookies Policy, constitute the entire agreement between you and CHF Solutions Ltd regarding website use and purchase of Goods or Services.

BESPOKE & MADE-TO-ORDER POLICY – CHF SOLUTIONS LTD T/A STORE FITTINGS DIRECT

Last updated: January 2026

This Policy applies to all bespoke, made-to-order, customised, and specially requested products offered by CHF Solutions Ltd (Store Fittings Direct), including any products highlighted as non-returnable in the product specifications section. It should be read alongside our Terms &

Conditions of Sale, Returns & Refunds Policy, and Delivery & Logistics Policy.

We aim to provide transparency about how bespoke and made-to-order products are ordered, paid for, delivered, and handled in case of issues.

1. SCOPE

1.1 This Policy applies to:

• Bespoke products

• Made-to-order products

• Customised or specially requested items

• Products specifically identified as non-returnable in the Specifications section on the product page

1.2 Buyers should carefully review product specifications and descriptions before placing an order.

2. ORDER ACCEPTANCE

2.1 Orders for bespoke or made-to-order products are accepted only when confirmed in writing by CHF Solutions Ltd.

2.2 Any specifications, drawings, or instructions provided by the Buyer must be clear, complete, and accurate.

2.3 CHF Solutions Ltd reserves the right to refuse an order if specifications cannot be met, are unsafe, or conflict with operational or legal requirements.

2.4 Signed Drawings Requirement

Some made-to-order products require signed drawings or approvals from the Buyer before production begins. Manufacturing will not commence until such approvals are received in writing.

3. NON-RETURNABLE PRODUCTS

3.1 All bespoke, made-to-order, and customised products are non-returnable.

3.2 Any products highlighted as non-returnable in the Specifications section on the product page are also included.

3.3 Buyers are strongly encouraged to review all specifications, measurements, and details before confirming an order, as cancellation or returns are strictly limited.

4. PRICING & PAYMENT

4.1 All prices for bespoke or made-to-order products are final once the order is confirmed.

4.2 Payment terms are as stated on the order confirmation. Production will not commence until agreed payment arrangements are met.

4.3 In the event of a pricing error, CHF Solutions Ltd reserves the right to cancel the order and issue a full refund without prior notice.

4.4 For orders using finance or third-party payment arrangements, payment and refund terms may differ, with details provided at the time of order.

5. CANCELLATIONS & CHANGES

5.1 Orders may only be cancelled before production begins.

5.2 Cancellation fees of up to 100% of the product price may apply depending on the production stage at the time of cancellation.

5.3 Changes to specifications after production has begun may be:

• Refused entirely, or

• Subject to additional charges at the Company’s discretion

5.4 Buyers are encouraged to confirm all requirements in writing prior to production to minimise delays or additional costs.

6. LEAD TIMES & DELIVERY

6.1 Production and delivery lead times are estimates only and may vary due to:

• Material availability

• Courier or logistics capacity

• Staffing and operational factors

6.2 CHF Solutions Ltd shall not be liable for delays arising from circumstances outside our reasonable control.

6.3 Risk passes to the Buyer upon delivery or collection, but title remains with CHF Solutions Ltd until full payment in cleared funds.

6.4 Any additional delivery requirements (timed delivery, specialist handling) must be agreed in advance and may incur additional charges.

7. FAULTY OR DAMAGED GOODS

7.1 Any defects, damage, or issues with bespoke or made-to-order products must be reported within 24 hours of delivery.

7.2 Evidence such as photographs, delivery notes, or supporting information may be required to authorise a remedy.

7.3 Where a valid fault is confirmed, CHF Solutions Ltd may at its discretion:

• Replace the product

• Repair the product

• Issue a full or partial refund

7.4 Remedies will be provided in accordance with applicable law, including consumer statutory rights where relevant.

8. COMMUNICATION & CONTACT

8.1 All communications regarding bespoke or made-to-order products should be sent to:Email: sales@storefittingsdirect.co.uk

Tel: 0116 318 4182

8.2 Buyers are encouraged to retain copies of all correspondence and order confirmations for reference.

8.3 For any questions regarding production, delivery, or returns, the Company will respond promptly in line with these Policies