Terms and Conditions
Terms, Conditions & Policies
CHF Solutions Ltd t/a Store Fittings Direct · Last updated: June 2026
Unit 8a, Middle Enterprise Road, Enterprise Village, Old Dalby Trading Estate, Old Dalby, Leicestershire, LE14 3BU
Email: sales@storefittingsdirect.co.uk · Tel: 0116 318 4182 · Web: www.storefittingsdirect.co.uk
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Terms and Conditions of Sale
Last updated: June 2026
These Terms and Conditions apply to all sales made by CHF Solutions Ltd, trading as Store Fittings Direct, including purchases via our website, by telephone, email, and in person. They apply to both Business Customers (B2B) and Consumers (B2C).
We have written these Terms clearly and fairly to explain how orders are placed, how pricing and delivery work, what happens if something goes wrong, and how returns, cancellations, and warranties are handled. Please read them carefully before placing an order.
1. Website Use & Account Terms
1.1 Use of our website constitutes acceptance of these Terms. Users must be 18 years or older and may need to provide identification.
1.2 By registering or submitting material on our website, you agree to these Terms, including our Privacy and Cookies Policy.
1.3 Users must not misuse the website, including but not limited to: malware, scraping, unauthorized access, or misuse of data.
1.4 Accounts: Users are responsible for keeping passwords confidential and for all activity on their account.
1.5 The Company may suspend, cancel, or modify accounts or access to the website at its discretion.
2. Intellectual Property
2.1 All website content, materials, and software are owned or licensed by us. You may view, download, or print for personal or business use only.
2.2 Users must not copy, republish, sell, or commercially exploit any website material without permission.
3. Basis of Sale & Orders
3.1 All orders, whether via website, phone, email, or in person, constitute offers to purchase. Orders are accepted only when confirmed in writing or via dispatch of Goods.
3.2 No representations by our employees or agents are binding unless confirmed in writing.
3.3 The Buyer is responsible for the accuracy of orders, including specifications, quantities, and descriptions.
3.4 The Company reserves the right to modify specifications to comply with legal requirements or where changes do not materially affect quality or performance.
3.5 Cancellation of accepted orders requires written consent and may incur full indemnity for costs, including loss of profit, labour, materials, or other expenses. For consumer orders placed at a distance, cancellation is only possible where the order has not yet been dispatched or entered production. Once production or dispatch has begun, cancellation is no longer possible.
3.6 Quotes issued via the website or in writing are valid for 14 days from the date of issue, unless otherwise stated.
4. Pricing, Payment, Sales & Promotions
4.1 All prices are in GBP and exclusive of VAT unless stated otherwise. VAT, delivery, packaging, insurance, and optional services will be added at checkout or on your quotation.
4.2 Website Pricing: Online prices may change at any time without notice. The price paid at checkout is final.
4.3 Quotations: Official quotations issued via our website or in writing are valid for 14 days from the date of issue unless otherwise stated.
4.4 Sales & Promotions: Sales, promotions, discounts, or special offers may be run from time to time. Prices published during promotions cannot be applied retrospectively to existing or pending orders. Promotions may be amended or withdrawn at any time without notice.
4.5 Pricing Errors: If a product is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund.
4.6 Price Adjustments: We may adjust prices prior to dispatch where costs increase due to factors beyond our control, including supplier pricing, materials, labour, shipping, fuel, duties, or currency fluctuations.
4.7 Payment Terms: Payment must be made in full in cleared funds as stated at checkout or on invoice. Dispatch will be withheld until payment is received. Credit accounts, finance options, or third-party payments are subject to separate terms communicated at the time of order.
5. Delivery
5.1 Delivery may be via pallet or parcel courier. Delivery dates and lead times are estimates only.
5.2 Requests for specific dates/times may incur fees but are not guaranteed.
5.3 Delivery dates and lead times are estimates only and may be revised by suppliers, manufacturers, or couriers. Where we are advised that delivery will occur outside the originally estimated delivery window, we will notify the Buyer and provide an updated estimated delivery date.
A revised delivery date does not automatically entitle the Buyer to cancel the order without cost. If the Buyer chooses not to accept the revised delivery date and requests cancellation, the cancellation will be treated as a standard cancellation under Section 6.
Where a cancellation is accepted, CHF Solutions Ltd may deduct a reasonable cancellation fee to cover direct administrative and payment processing costs. This includes a £15 administration fee plus any non-refundable payment processing charges incurred by us (typically 2% of the gross order value), with a minimum cancellation charge of £20. These deductions reflect actual costs incurred and are not intended to operate as a penalty.
5.4 Re-delivery due to customer absence, site refusal, or similar circumstances incurs additional charges.
5.5 We may delay delivery without liability for factors beyond our control, including but not limited to supplier delays, courier capacity, staffing shortages, or transport disruption.
5.6 Risk passes to the Buyer upon collection or delivery.
5.7 On Delivery — All goods must be inspected before signing for, as signature confirms the goods were received in perfect condition. We will not be held responsible for ANY damages once the goods have been accepted in good condition. In instances where the goods cannot be inspected, the packaging must be checked for any signs of damage. If there are any signs* of damage to the outer packaging the delivery MUST be signed for as DAMAGED (even if this may not be the case).
*Signs of damage include but are not limited to scuffs, tears, dents, open parcels, or clear visual of the product through the packaging. In instances where the goods cannot be inspected or the packaging cannot be checked, the delivery MUST be signed for as damaged (even if this may not be the case).
5.8 For partial or backorders, delivery may occur in multiple consignments. Each dispatch forms part of the contract.
5.9 All bespoke and made-to-order products are subject to chargeable delivery unless otherwise stated in the order confirmation.
6. Returns, Cancellations & Exchanges
6.1 Consumer Cancellation Rights (CCR)
Consumers purchasing at a distance may cancel within 14 days from order placement by written notice to sales@storefittingsdirect.co.uk. This right does not apply to:
- Made-to-order items
- Bespoke or customised products
- Black and graphite finish shelving and any components thereof
- Any product clearly identified as non-returnable on the product page
Cancellation is only possible where the order has not yet been dispatched, production has not begun, and no manufacturing, picking, packing, or preparation work has commenced. Once goods have been shipped or production has started, the order can no longer be cancelled and will instead fall under the standard Returns procedure. Cancellation due to revised delivery estimates is treated as a standard cancellation unless the Buyer has expressly agreed a fixed delivery date in writing.
Where a valid cancellation is accepted, CHF Solutions Ltd may deduct a reasonable cancellation fee to cover direct administrative and payment processing costs. This includes a £15 administration fee plus any non-refundable payment processing charges incurred by us (typically 2% of the gross order value). A minimum cancellation charge of £20 applies. These deductions reflect actual costs incurred and are not intended to operate as a penalty.
Refunds for valid cancellations will be processed within 5 working days to the original payment method. Finance or third-party payment methods may have alternative arrangements. Orders that have been dispatched fall under the standard Returns procedure.
6.2 Faulty, Damaged or Incorrect Goods
Issues must be reported within 24 hours of delivery, due to the nature of our products. Claims outside this timeframe may not be accepted.
6.3 Business Returns
Stock items may be returned only with prior written authorisation. Returns are at the Buyer's cost and must be sent using a tracked and insured service. A restocking fee up to 30% may apply.
Made-to-order, bespoke, customised items, black and graphite finish shelving and any components thereof, or products highlighted as non-returnable in the product specifications are non-returnable and non-refundable.
6.4 Exchanges
Exchanges are offered at our discretion and are not guaranteed. Where approved, an administration fee of £20 plus product/shipping costs applies.
6.5 Inspection Requirement
All goods, including non-returnable bespoke or made-to-order items, must be inspected immediately upon delivery and prior to installation or use. Photographic evidence, delivery notes, or other supporting information may be required before any remedy is authorised.
6.6 Bespoke & Made-to-Order Products
Additional terms apply to bespoke, made-to-order, and customised products as set out in our Bespoke & Made-to-Order Policy.
Black & graphite finish shelving — strictly non-returnable. Due to the nature of the powder-coated / painted finish, these items are highly susceptible to scuffing, marking, and damage in handling and return transit. They cannot be returned, exchanged, or refunded on a change-of-mind basis, whether bought by a Business or Consumer customer, and whether supplied as a complete unit or as individual components. This does not affect your right to report goods that arrive damaged, faulty, or incorrect within 24 hours of delivery. See our Returns & Refunds Policy for full details.
7. Warranties & Liability
7.1 Goods are supplied with any manufacturer warranties. Nothing in these Terms limits or excludes consumer statutory rights under the Consumer Rights Act 2015.
7.2 No liability for defects arising from buyer-provided specifications, misuse, alteration, fair wear, or non-payment.
7.3 Total liability is limited to the price paid for the Goods or Services. The Company is not liable for indirect, consequential, or loss of profit claims, except where legally unavoidable (including death, personal injury, fraud, or liability under the Consumer Protection Act 1987).
7.4 For repaired or replacement products, the same warranties and limitations apply.
8. Insolvency & Ownership of Goods
8.1 Title remains with CHF Solutions Ltd until full payment in cleared funds. Buyers hold Goods as bailee and fiduciary agent.
8.2 Where legally permissible, title also remains with CHF Solutions Ltd if Goods are resold to a third party until payment is received in full.
8.3 In the event of insolvency, bankruptcy, administration, liquidation, or cessation of business by the Buyer, we may suspend or cancel orders and demand immediate payment for supplied Goods.
9. Variation of Terms
9.1 We may amend these Terms at any time. Updates apply to all new orders.
9.2 Changes affecting outstanding orders will be notified where legally required.
10. Force Majeure, Data Protection, Assignment & Third Party Rights
Force Majeure
10.1 We are not liable for failure or delay caused by events outside our reasonable control, including acts of God, fire, flood, extreme weather, war, terrorism, civil unrest, strikes, pandemics, supplier failure, or transport/network disruptions.
10.2 We will use reasonable efforts to resume performance and keep customers informed of affected orders.
Data Protection (GDPR)
10.3 Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.
10.4 Data is used only for order fulfilment, customer service, legal obligations, and, where consent is given, marketing communications.
10.5 We do not sell or misuse customer data. Full details are in our Privacy Policy.
Assignment & Third Party Rights
10.6 We may assign, transfer, subcontract, or otherwise deal with rights and obligations under these Terms.
10.7 No third party has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
11. Governing Law & Jurisdiction
11.1 These Terms and any disputes arising from them are governed by English law.
11.2 The courts of England and Wales have exclusive jurisdiction.
12. Website Specific Terms
12.1 Users must be 18+ and provide verification.
12.2 Use of the website constitutes consent to our cookies policy.
12.3 Users are responsible for keeping passwords confidential.
12.4 Users must not misuse the website or collected data.
12.5 We may alter, suspend, or stop website services without compensation.
13. Entire Agreement
13.1 These Terms, together with our Privacy and Cookies Policy, constitute the entire agreement between you and CHF Solutions Ltd regarding website use and purchase of Goods or Services.
Returns & Refunds Policy
Last updated: June 2026
This Returns & Refunds Policy applies to all purchases from CHF Solutions Ltd, trading as Store Fittings Direct, via our website, telephone, email, or in person. It should be read alongside our Terms and Conditions of Sale.
We have aimed to make this policy clear and fair, explaining how returns, cancellations, exchanges, and refunds are handled for both Consumers (B2C) and Business Customers (B2B).
1. Important Distinction: Consumers vs Business Customers
We sell to both Consumers (B2C) and Business Customers (B2B). Your rights and obligations differ depending on how you purchase.
- Consumer (B2C): An individual purchasing goods wholly or mainly for personal use.
- Business Customer (B2B): Any purchase made for business, trade, commercial, or resale purposes.
2. Consumer Cancellation Rights (B2C)
2.1 Right to Cancel
Consumers have the legal right to cancel an order within 14 days from the date the order is placed, not from delivery.
2.2 How to Cancel
Cancellation must be submitted in writing to sales@storefittingsdirect.co.uk. Verbal cancellations are not accepted.
2.3 Exclusions from Cancellation
The right to cancel does not apply to:
- Made-to-order items
- Bespoke or customised products
- Special-order items
- Black and graphite finish shelving and any components thereof
- Any product clearly marked as non-returnable in the product specifications
Once production or customisation has commenced, cancellation is not possible.
Delivery dates and lead times are estimates only and may be revised by suppliers, manufacturers, or couriers. Where we are advised that delivery will occur outside the originally estimated delivery window, we will notify the Consumer and provide an updated estimated delivery date.
A revised delivery date does not automatically entitle the Consumer to cancel the order without cost. If the Consumer chooses not to accept the revised delivery date and requests cancellation, the cancellation will be treated as a standard cancellation under our Terms and Conditions of Sale.
Where a cancellation is accepted, CHF Solutions Ltd may deduct a reasonable cancellation fee to cover direct administrative and payment processing costs. This includes a £15 administration fee plus any non-refundable payment processing charges incurred by us (typically 2% of the gross order value), with a minimum cancellation charge of £20. These deductions reflect actual costs incurred and are not intended to operate as a penalty.
2.4 Orders That Have Shipped
Once an order has been dispatched, it is treated as a return, not a cancellation, and is subject to the Returns Conditions below.
2.5 Refunds
- Approved refunds are processed within 5 working days of confirmation.
- Refunds are issued to the original payment method.
- Where finance or third-party payment options are used, alternative arrangements may apply and may take longer.
3. Consumer Returns (B2C)
3.1 Return Conditions
All returns must:
- Be authorised in advance
- Be unused and in resaleable condition
- Be returned in the original packaging
- Be sent using a tracked and insured courier
- Not have been installed, modified, or used beyond reasonable inspection
Returns must not be sent to our head office. A return address will be provided during the returns process.
3.2 Return Costs
Unless the item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
3.3 Administration & Handling Fees
Exchanges or approved returns may be subject to:
- An administration fee of £20
- Any additional product or shipping costs, if applicable
4. Business Customer Returns (B2B)
4.1 Stock Items
Stock items may be returned only with prior written approval and are subject to:
- Buyer-arranged return shipping
- Tracked and insured courier service
- A restocking fee up to 30%
4.2 Made-to-Order & Bespoke Items
Made-to-order, bespoke, customised, or special-order items are non-returnable and may be charged up to 100% of the order value.
4.3 Exchanges
- Exchanges are offered strictly at our discretion
- Exchanges are not guaranteed
- Where agreed, a £20 administration fee plus any applicable product or shipping costs will apply
4.4 Black & Graphite Finish Shelving — Non-Returnable
Black and graphite finish shelving, including all uprights, panels, components, and individual parts supplied as part of such products, is classed as strictly non-returnable. Due to the nature of the powder-coated / painted finish, the surface is highly susceptible to scuffing, marking, and damage during handling and return transit. Accordingly, these items cannot be returned, exchanged, or refunded on a change-of-mind or no-longer-required basis — whether purchased by a Business or Consumer customer, and whether supplied as a complete unit or as individual components. This exclusion applies in addition to, and does not affect, the right to report goods that arrive damaged, faulty, or incorrect within 24 hours of delivery.
5. Faulty, Damaged or Incorrect Goods
5.1 Reporting Timeframe
Due to the nature of our products, all issues must be reported within 24 hours of delivery. This includes:
- Damage
- Missing items
- Incorrect goods
- Manufacturing defects visible on delivery
Goods remain at the Buyer's risk until they are collected by us or returned and received by us following authorisation.
5.2 Evidence Requirement
We may request photographs, delivery notes, or additional information before authorising a return, repair, replacement, or refund.
5.3 Resolution
Where a valid fault is confirmed, we may:
- Replace the item
- Repair the item
- Issue a refund (full or partial)
The remedy offered will be determined by us in accordance with applicable law, taking into account the nature of the fault and the cost of resolution.
6. Unauthorised Returns
Goods returned without prior authorisation:
- Will not be credited
- May be refused or disposed of
- May incur storage or handling charges
7. Bulk or Promotional Orders
- Orders placed during promotional periods are subject to standard returns rules.
- Promotional pricing cannot be applied retrospectively to existing or pending orders.
- Any product listed incorrectly due to a pricing error may be cancelled and refunded in full.
8. Contact Details
For all returns, cancellations, or queries:
Email: sales@storefittingsdirect.co.uk
Phone: 0116 318 4182
9. Statutory Rights
This policy does not affect your statutory rights under UK consumer law. Consumers retain all rights under the Consumer Rights Act 2015 and other applicable legislation.
Delivery & Logistics Policy
Last updated: June 2026
This Delivery & Logistics Policy applies to all purchases made from CHF Solutions Ltd, trading as Store Fittings Direct, via our website, telephone, email, or in person. It should be read alongside our Terms and Conditions of Sale and Returns & Refunds Policy.
We aim to provide clear guidance on delivery methods, timing, responsibilities, and what happens if goods are lost, damaged, or delayed.
1. Delivery Methods
1.1 Deliveries may be made via:
- Parcel courier for small items
- Pallet or freight courier for large, heavy, or bulky items
- On rare occasions, in-person collection from our premises (by appointment only, where agreed in writing)
1.2 The Company reserves the right to select the most appropriate delivery method unless otherwise agreed in writing.
1.3 Free Delivery — Standard delivery is provided free of charge to mainland England, Wales and some southern parts of Scotland on the majority of products, unless otherwise stated on the product page, quotation, or order confirmation.
1.4 Free delivery does not automatically include:
- Specialist vehicles (e.g. Hi-AB or crane offload)
- Site-specific lifting plans
- Additional manpower
- Timed or express delivery
- Offloading beyond kerbside / tail-lift
Where specialist delivery requirements apply, these will be quoted and agreed prior to dispatch. All deliveries are subject to this Policy and our Terms & Conditions of Sale.
2. Delivery Estimates & Timing
2.1 Estimated delivery dates and lead times are provided on product pages, quotations, and order confirmations.
2.2 All delivery dates are estimates only and may vary due to factors outside our control, including but not limited to:
- Material availability
- Manufacturing or assembly requirements
- Courier or freight capacity
- Staffing or operational delays
- Weather or transport disruption
2.3 Standard deliveries are made on working days, typically between 08:30 and 18:00. Specific delivery times cannot be guaranteed unless expressly agreed in writing and may incur an additional charge.
2.4 Requests for delivery on a specific date or time may incur an additional fee but are not guaranteed.
2.5 Re-delivery arising from customer absence, refusal to accept delivery, site inaccessibility, incorrect delivery details, or failure to provide unloading facilities will incur additional charges.
2.6 The Company reserves the right to delay or reschedule delivery without liability where delays arise from factors beyond our reasonable control (see Force Majeure, Section 7).
3. Customer Responsibilities
3.1 The Buyer must ensure, at their own cost:
- Clear, safe, and suitable access for delivery vehicles (including large goods vehicles)
- That delivery vehicles can legally and safely access the site
- Availability of adequate personnel and/or equipment to unload goods
- That accurate delivery address and contact details are provided
3.2 Unless expressly agreed in writing, delivery is kerbside, pallet, or tail-lift only. Drivers are not required to move goods beyond the immediate unloading point, enter buildings, or position goods on site.
3.3 The Buyer must notify the Company in advance of any access restrictions, offloading limitations, vehicle constraints, or site-specific requirements. Failure to do so may result in failed delivery and additional charges.
3.4 The Company is not responsible for delays, additional costs, or losses arising from:
- Inadequate or unsafe site access
- Insufficient unloading facilities or manpower
- Refusal or inability to accept delivery
- Unforeseen site conditions or obstacles
3.5 Any additional costs, claims, storage fees, re-delivery charges, or losses resulting from site or access issues shall be borne by the Buyer.
4. Risk and Title
4.1 Risk of damage or loss passes to the Buyer upon collection or delivery at the agreed location.
4.2 Title to the goods remains with CHF Solutions Ltd until full payment in cleared funds has been received.
4.3 Until full payment is received, the Buyer holds the goods as bailee and fiduciary agent for the Company.
5. Delivery Damage & Shortages
5.1 The Buyer must inspect all goods immediately upon delivery.
5.2 Any damage, shortage, or incorrect items must be reported within 24 hours of receipt with photographic evidence.
5.3 If goods are damaged in transit, the Company may:
- Arrange collection and replacement
- Authorise a return under our Returns & Refunds Policy
- Offer a partial or full refund in accordance with the circumstances
5.4 Failure to report issues within 24 hours may affect the ability to claim for loss or damage.
5.5 On Delivery — All goods must be inspected before signing for, as signature confirms the goods were received in perfect condition. We will not be held responsible for ANY damages once the goods have been accepted in good condition. In instances where the goods cannot be inspected, the packaging must be checked for any signs of damage. If there are any signs* of damage to the outer packaging the delivery MUST be signed for as DAMAGED (even if this may not be the case).
*Signs of damage include but are not limited to scuffs, tears, dents, open parcels, or clear visual of the product through the packaging. In instances where the goods cannot be inspected or the packaging cannot be checked, the delivery MUST be signed for as damaged (even if this may not be the case).
6. Additional Fees
6.1 Deliveries outside mainland Great Britain, to remote locations, or requiring specialist handling (including Hi-AB vehicles, lifting plans, abnormal loads, or restricted access sites) may incur additional charges.
6.2 Optional services, including but not limited to:
- Timed or express delivery
- White-glove services
- Specialist offloading
- Assembly or installation
must be quoted and agreed prior to dispatch.
7. Force Majeure
7.1 The Company shall not be liable for any delay or failure to perform delivery obligations resulting from events beyond its reasonable control, including but not limited to:
- Natural disasters (flood, storm, earthquake, fire, etc.)
- Industrial disputes or strikes
- Transport or utility failures
- Governmental actions, regulations, or restrictions
- Epidemics or pandemics
- Supplier or courier failures
7.2 In the event of a Force Majeure, the Company will make reasonable efforts to:
- Notify the Buyer of the impact on delivery
- Reschedule delivery at the earliest possible opportunity
- Minimise any disruption to the Buyer
8. Customer Support
8.1 Queries, concerns, or complaints regarding delivery should be directed to:
Email: sales@storefittingsdirect.co.uk · Tel: 0116 318 4182
8.2 The Company will work with the Buyer to resolve delivery issues promptly, subject to these Terms and the Returns & Refunds Policy.
8.3 The Buyer is encouraged to retain all delivery documentation (proof of delivery, photographs, invoices) in case of queries or claims.
Bespoke & Made-to-Order Policy
Last updated: June 2026
This Policy applies to all bespoke, made-to-order, customised, and specially requested products offered by CHF Solutions Ltd (Store Fittings Direct), including any products highlighted as non-returnable in the product specifications section. It should be read alongside our Terms & Conditions of Sale, Returns & Refunds Policy, and Delivery & Logistics Policy.
We aim to provide transparency about how bespoke and made-to-order products are ordered, paid for, delivered, and handled in case of issues.
1. Scope
1.1 This Policy applies to:
- Bespoke products
- Made-to-order products
- Customised or specially requested items
- Products specifically identified as non-returnable in the Specifications section on the product page
1.2 Buyers should carefully review product specifications and descriptions before placing an order.
2. Order Acceptance
2.1 Orders for bespoke or made-to-order products are accepted only when confirmed in writing by CHF Solutions Ltd.
2.2 Any specifications, drawings, or instructions provided by the Buyer must be clear, complete, and accurate.
2.3 CHF Solutions Ltd reserves the right to refuse an order if specifications cannot be met, are unsafe, or conflict with operational or legal requirements.
2.4 Signed Drawings Requirement
Some made-to-order products require signed drawings or approvals from the Buyer before production begins. Manufacturing will not commence until such approvals are received in writing.
3. Non-Returnable Products
3.1 All bespoke, made-to-order, and customised products are non-returnable.
3.2 Any products highlighted as non-returnable in the Specifications section on the product page are also included.
3.3 Buyers are strongly encouraged to review all specifications, measurements, and details before confirming an order, as cancellation or returns are strictly limited.
3.4 Black & Graphite Finish Shelving
Black and graphite finish shelving, including all uprights, panels, components, and individual parts supplied as part of such products, is classed as strictly non-returnable. Due to the nature of the powder-coated / painted finish, the surface is highly susceptible to scuffing, marking, and damage during handling and return transit. Accordingly, these items cannot be returned, exchanged, or refunded on a change-of-mind or no-longer-required basis — whether purchased by a Business or Consumer customer, and whether supplied as a complete unit or as individual components. This exclusion applies in addition to, and does not affect, the right to report goods that arrive damaged, faulty, or incorrect within 24 hours of delivery.
4. Pricing & Payment
4.1 All prices for bespoke or made-to-order products are final once the order is confirmed.
4.2 Payment terms are as stated on the order confirmation. Production will not commence until agreed payment arrangements are met.
4.3 In the event of a pricing error, CHF Solutions Ltd reserves the right to cancel the order and issue a full refund without prior notice.
4.4 For orders using finance or third-party payment arrangements, payment and refund terms may differ, with details provided at the time of order.
5. Cancellations & Changes
5.1 Orders may only be cancelled before production begins.
5.2 Cancellation fees of up to 100% of the product price may apply depending on the production stage at the time of cancellation.
5.3 Changes to specifications after production has begun may be:
- Refused entirely, or
- Subject to additional charges at the Company's discretion
5.4 Buyers are encouraged to confirm all requirements in writing prior to production to minimise delays or additional costs.
6. Lead Times & Delivery
6.1 Production and delivery lead times are estimates only and may vary due to:
- Material availability
- Courier or logistics capacity
- Staffing and operational factors
6.2 CHF Solutions Ltd shall not be liable for delays arising from circumstances outside our reasonable control.
6.3 Risk passes to the Buyer upon delivery or collection, but title remains with CHF Solutions Ltd until full payment in cleared funds.
6.4 Any additional delivery requirements (timed delivery, specialist handling) must be agreed in advance and may incur additional charges.
7. Faulty or Damaged Goods
7.1 Any defects, damage, or issues with bespoke or made-to-order products must be reported within 24 hours of delivery.
7.2 Evidence such as photographs, delivery notes, or supporting information may be required to authorise a remedy.
7.3 Where a valid fault is confirmed, CHF Solutions Ltd may at its discretion:
- Replace the product
- Repair the product
- Issue a full or partial refund
7.4 Remedies will be provided in accordance with applicable law, including consumer statutory rights where relevant.
8. Communication & Contact
8.1 All communications regarding bespoke or made-to-order products should be sent to:
Email: sales@storefittingsdirect.co.uk · Tel: 0116 318 4182
8.2 Buyers are encouraged to retain copies of all correspondence and order confirmations for reference.
8.3 For any questions regarding production, delivery, or returns, the Company will respond promptly in line with these Policies.
