Digital Screens 5 Year Extended Warranty

Upgrade to a 5yr Warranty (UK Mainland)

• Covers hardware failure but excludes accidental damage or user error.
• Free lifetime telephone and email technical support.
• 14 day returns policy.
• All standard product ranges are supplied with a 3 year warranty, commencing from the date of invoice. Bespoke hardware products are also supplied with a 3 year warranty from the date of invoice, unless otherwise specified and agreed upon at the point of purchase.
• Any warranty extension needs to be completed at point of order and should be clearly noted on the sales invoice.
• Any suspected hardware failure should be reported to Store Fittings Direct first. Store Fittings Direct will then provide telephone and/or email technical support to determine hardware failure; hardware failure must be confirmed by Store Fittings Direct.
• All screen sizes below 55”, as well as media players, are covered by a swap-out warranty. There may be some situations (such as not having a particular model in stock) where an advanced replacement product cannot be supplied, in these cases a collection, repair and return service will be implemented. Screens 55” and above, as well as freestanding models (“L” and “OT” ranges only, excluding “LUHB”, “LHDS”, "LUDS", “TAO”, “AB” and “OAB” ranges) are covered by an on-site service.
• Once hardware failure has been determined by Store Fittings Direct over the phone or on email the screen should be repackaged using the original packaging material and method (including bespoke pallet where necessary). At this point Store Fittings Direct, at their discretion, will take one of the following actions:
• An advanced replacement product will be sent out by courier service. The product should be swapped-out by the customer and the faulty unit repackaged using the packaging from the replacement unit. Once confirmation has been received from the customer courier collection will be arranged by Store Fittings Direct, or
• The faulty screen should be repackaged using the original packaging. Store Fittings Direct will then arrange for collection of the faulty product by a courier service. Once the product is back with Store Fittings Direct it will either be repaired or replaced with a comparable unit and sent back to the customer by courier.
• All deliveries and collections will be at the cost of Store Fittings Direct.
• If the product is not packaged correctly no liability will be taken by Store Fittings Direct if the product is damaged during transit.
• If the product is returned in full working order no liability will be taken by Store Fittings Direct and any costs incurred will be passed on to the customer.
• For on-site service the product must be in a location accessible to our technician(s) and in no circumstances would Store Fittings Direct staff be expected to remove screens or disassemble non-standard installations or constructions or be expected to work above ground level.
• Where no genuine hardware failure has occurred a call out charge of at least £250 (+VAT) is payable for each visit.
• For customised, bespoke or out of stock items the turnaround period is dependent upon factors such as, but not limited to, availability, production and shipping.

 

• If a CMS licence is purchased with a product this is not transferable to any other products. If a product with a valid CMS licence suffers a hardware failure during its warranty period and a replacement product is required then Store Fittings Direct will transfer the CMS licence in this case.
• For displays installed in windows, the panel surface must be positioned at a minimum distance of 100mm from the inner side of the window—this is a strict requirement and non-compliance will result in user damage that is not covered under warranty. Additionally, the unit must be at least 50mm from the wall behind it. However, Store Fittings Direct strongly recommends a larger gap of 200mm between the front of the display and the window, along with a minimum of 70mm between the rear of the screen and the wall, to ensure proper air circulation. Failure to adhere to these requirements will lead to overheating and performance issues, which will not be eligible for warranty claims.

 

This warranty covers hardware failure and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery or installation; integration into an enclosure or kiosk with insufficient air flow or ventilation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other aspects of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Store Fittings Direct, or which damage this product or result in service problems; incorrect electrical voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions; product removal or reinstallation; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; reduced screen brightness related to normal aging, burned-in images, mura (including backlight bleed), blackening and defective pixels within the panel manufacturers accepted tolerance.

Sku : 43364467

Estimated Delivery Window

We aim to deliver within the delivery window mentioned on the product page, though this may vary slightly depending on the product, stock levels, and order size.

Please Note

Lead times are provided as estimates only. Orders placed today may be subject to change depending on material availability, courier capacity, and staffing levels.

Deliveries requested for a specific date or time may incur an additional fee; however, these cannot be guaranteed. Any re-delivery required due to the customer not being present, site refusal, or similar reasons will also result in an additional delivery charge.

Store Fittings Direct reserves the right to delay delivery, without liability for any loss or financial penalty, due to any direct or indirect factors beyond our control.

Pay By Card

The easiest way to complete your purchase is by paying with a debit or credit card during the checkout process, providing your card is authorised, you order will be processed Immediately. All major debit and credit cards are accepted including American Express 

Finance 

If you are looking to finance your order, we have teamed up with Iwoca to bring you some of the most flexible finance available today. If approved, you could enjoy up to £30,000 of credit with repayments from 30 days  up to 12 months! 
Please see our finance section for more information, or simply apply at checkout, you'll be redirected to Iwoca for approval, if approved, your checkout will automatically complete.

BACS / Bank Transfer

This can be the simplest way to make a larger capital purchase without using a third party.
If this is the preferred method of payment, please select Bank Transfer at checkout.
Bank transfers should be made within 24 hours of placing your order, using your order number as a reference in the transfer. 
If you require longer than 24 hours, please contact our team and we will be happy to assist.